Clinical Wellness Companion
92%
user satisfaction
A digital mental wellness provider designed an AI-assisted product around clinical safeguards and clear escalation boundaries.
Understanding the problem
The team needed support features that felt practical without replacing professional care or creating unsafe user expectations.
Finding the path forward
We co-designed flows with therapists and users in active treatment, then added explicit risk boundaries and review checkpoints before release.
“I was skeptical about AI features in mental wellness. They agreed to an ethics review gate before release, and that changed how we evaluated risk.”
Clinical Advisor
Digital Mental Wellness Provider
Bringing it all together
The shipped product prioritizes reflective prompts, guided exercises, and escalation cues over prescriptive advice. Every high-risk flow passed an ethics review protocol we defined with the clinical advisory team.
Project Details
Client
Digital Mental Wellness Provider
Year
2024
Role
Product Strategy, AI/UX Design, Engineering
Timeline
7 months
Tech Stack
The Results
92%
user satisfaction
Satisfaction stayed high because the product avoided generic advice and focused on timely support patterns.
500K+
check-ins completed
Sustained check-ins showed users returned for short repeat sessions rather than one-time exploration.
0
critical safety incidents
No critical incidents were reported in the monitored launch period due to escalation rules and review gates.